Customer Service Analysis: Improving Response Efficiency & Satisfaction

This project involved creating an interactive dashboard to analyze customer service data, with the goal of improving response efficiency and overall customer satisfaction. Utilizing [ Power BI, Python, Excel], I designed a visualization that tracks key customer service metrics, such as [average response time, customer satisfaction scores, resolution rates, ticket volume]. By identifying bottlenecks and areas for improvement, this dashboard empowers businesses to enhance their support operations and deliver a better customer experience.